Kalinga is practice-management software for independent clinics and diagnostic centres in the Philippines, sold per branch, per month. The chart, the invoice and the lab result are one record — a patient’s details are entered at booking and never re-keyed at the desk, the bench, or the claims office.
Most clinics aren’t missing a system. They’re running four — a logbook, a spreadsheet, a chat thread and someone’s memory — and paying for the gaps between them.
The journey below is where those gaps live. Follow one patient through a diagnostic centre; the software appears where it actually works.
TUESDAY · 18:41
The journey starts before the front door. Rosario books a CBC and a lipid panel for Saturday 09:00. The slot she takes comes off the same calendar the front desk works from, so it cannot be given twice — and the details she types here become the record everything else in this page attaches to.
A reminder goes out the evening before — by email only; Kalinga does not send SMS today, and we’d rather tell you that here than in a contract. If she cancels, the waitlist offers her slot to the next patient.
SATURDAY · 08:52
The desk already knows she’s coming. One tap moves her from Booked to Arrived; nothing is written into a logbook, because the row below is the logbook — and the same row shows her paid and settled within minutes of reaching the counter, with her results and verification following as the morning continues.
| Time | Patient | Service | Status | Balance |
|---|---|---|---|---|
| 09:00 | Rosario Dimaculangan | CBC · Lipid panel | Released | ₱0 |
| 09:30 | Marisol Ontiveros | Annual physical | In progress | ₱1,850 |
| 10:15 | Benedicto Villaruel | Chest X-ray | Waiting | ₱950 |
| 11:00 | Corazon Maglinao | FBS · HbA1c | HMO claim filed | ₱2,400 |
SATURDAY · 09:04
Priced and invoiced before anyone is called in. Rosario settles at the counter and the official receipt prints; her Senior Citizen entitlement is applied here, not reconciled later. A patient cannot be seen until the visit is settled — paid, on a payment plan, or covered by a filed claim.
| Item | Amount |
|---|---|
| Consultation | ₱500 |
| 12-lead ECG | ₱600 |
| CBC | ₱450 |
| Lipid panel | ₱1,100 |
| Subtotal | ₱2,650 |
| VAT — exempt | ₱0 |
| Senior Citizen — 20% | −₱530 |
| Total | ₱2,120 |
One visit becomes three concurrent workstreams: a doctor, an imaging room, a bench. None of them start until the visit is billed and settled at the counter — paid, on a payment plan, or covered by a filed claim. From here, left to right is the clock — keep scrolling and the morning advances. Every lane writes into the same chart, so nothing has to be collated later.
Dr. Reyes opens the chart the front desk just touched. Vitals go in at the bedside — no paper triage slip, no transcription — and the consent for today’s procedures is signed on the same screen.
X-ray, ultrasound, 2D echo, ECG — whatever the requisition says. Rosario’s 12-lead is captured and filed against this visit in the vault; the tracing never leaves the record, and any branch she visits next can pull it.
LEAD II · 25 mm/s · SINUS RHYTHM 72 BPM
This is the moment Kalinga exists for. On the left, Rosario’s smear under bright-field. On the right, what the med tech keys in — reference ranges applied as the values land, out-of-range results flagged before a human signs anything.
PERIPHERAL SMEAR · BRIGHT-FIELD ×100
| Analyte | Result | Unit | Reference | Flag |
|---|---|---|---|---|
| WBC | 11.2 | ×10⁹/L | 4.0–10.0 | H |
| RBC | 4.61 | ×10¹²/L | 3.8–5.2 | — |
| Hemoglobin | 128 | g/L | 120–160 | — |
| Platelets | 214 | ×10⁹/L | 150–400 | — |
| Total cholesterol | 232 | mg/dL | <200 | H |
| LDL | 164 | mg/dL | <130 | H |
| HDL | 51 | mg/dL | >40 | — |
| Triglycerides | 138 | mg/dL | <150 | — |
The lanes rejoin. Consultation notes, the tracing and the encoded results are already the same record — nothing to staple, photocopy or re-type into a results logbook. What’s left is the part patients actually wait for: verification, release, the bill, the claim.
ELAPSED, ARRIVAL → COMPLETE CHART1 h 13 min
Not a speed claim — a visibility one: the span is knowable at all only because a single record watched all three lanes. A logbook, a spreadsheet and a chat thread each saw a piece of the morning; none of them can count it.
SATURDAY · 10:29
Nothing leaves the lab on one signature. The encoded panel sits in a verification queue until a second qualified professional signs it — and because every access to a patient record is logged, reads as well as writes, the trail shows who looked, not just who typed.
| Accession | Patient | Panel | Encoded | Status |
|---|---|---|---|---|
| LAB-0830-014 | Rosario Dimaculangan | CBC · Lipid panel | 10:07 · MT Salgado | Verified 10:29 · MT Yuzon |
| LAB-0830-015 | Marisol Ontiveros | Urinalysis | 10:11 · MT Salgado | Pending |
The two H-flags from the bench travel with the result — the physician sees exactly what the analyzer and the med tech saw, in the same reference ranges.
SATURDAY · 11:10
Rosario gets an email — not the PDF itself, but a link that opens her result behind her own login. Release is the station where a careful buyer should stop and ask: who else can read this record? So here is that answer, published the way we publish a lab result — including what’s out of range. Read the full security page →
| Analyte | Result | Reference | Flag |
|---|---|---|---|
| Tenant isolation | Row-level security forced by Postgres on 105 tables | One clinic can never read another’s records — enforced by the database, not the application | — |
| Field encryption | AES-256-GCM on 8 individual columns | Keys held outside the database | — |
| Access audit | Every access to a patient record logged — reads as well as writes | Complete trail per record | — |
| Sign-in | TOTP MFA on any account; OIDC SSO per organisation | Available to every role | — |
| Plan gating | All of the above on every plan, including Free | Never held behind an enterprise contract | — |
| Data Privacy Act of 2012 | Patient access, portability and erasure are working endpoints; consent tracked per purpose | The regime we actually sell into (RA 10173) | — |
| Third-party penetration test | Not yet performed | Expected by larger buyers | L |
| SOC 2 · ISO 27001 · HITRUST | None held — and none being pursued at this stage | Certification audits not undertaken | L |
| Published uptime history | None — the status page reports current health only; no independent external prober yet | Enterprise plans carry a negotiated availability commitment instead | L |
A trail that records only changes cannot answer the question that matters after an incident: who looked. Kalinga logs reads with the same weight as writes — scrub through Rosario’s Saturday.
TUESDAY · DAY 3
Rosario’s part of this ended at the counter on Saturday — this station belongs to the clinic, not her. Her Konsulta package still owes PhilHealth its share, and someone has to file for it. The claim is generated from the same record everything else came from — so the diagnosis, the OR number and the result already agree with each other, because they were never separate documents. That’s the difference between filing a claim and reconstructing one, and it’s the back office the Max tier is built for.
| Field | Value | Source |
|---|---|---|
| Member | Rosario Dimaculangan · PIN 08-025xxxxx-x | TYPED ONCE, TUESDAY 18:41 |
| Services | Consultation · ECG · CBC · Lipid panel | THE FORK, 09:05–10:10 |
| Supporting docs | Verified results · OR 5521 | STATIONS 03–04 |
| Status | Prepared Transmitted Awaiting action | DAY 3 |
EVERY DAY
We’re online when your clinic is. Chat and phone support run on Manila time.
| Day | Hours |
|---|---|
| Monday – Friday | 08:00 – 20:00 |
| Saturday | 09:00 – 17:00 |
| Sunday | Email only |
Outside these hours, send a message and someone follows up the next business day.
PHILIPPINES
Kalinga is Philippines-based, building for clinics and diagnostic centres nationwide.
Each band starts at the tier that unlocks the module and runs right through every tier above it. “Is payroll included, and where?” — find the row, see where the band begins.
Each plan includes everything to its left.
Security is not in this table because it is not a module: row-level security, column encryption, access logging and MFA are on every plan, including Free.
One price per branch. No per-seat arithmetic, no per-patient metering.
Illustrative pricing, subject to change before general availability.
Join the waitlistFree tier has no expiry and needs no card.
Including the ones with answers we would rather were different. A limit you find out about here costs you a decision; a limit you find out about in week two costs you a migration.
The front desk stops. Kalinga is a web application, so a brownout or a dead connection means no booking, no billing and no results until it comes back — there is no offline mode today, and we are not going to describe one that does not exist. If your branch loses power or connectivity often, weigh that honestly before you move your logbook onto anything web-based, ours included.
We do it with you, in a scheduled session — not a signup form and a help article. We open clinics in small cohorts on a rolling basis for exactly this reason: onboarding a diagnostic centre means agreeing your services, your prices, your discounts and who on your staff can see what, and that is a conversation rather than a wizard.
If your current system can export its records, we bring your patients across for you — demographics only: names, birth dates, contact details and identifiers, from a FHIR, HL7v2 or C-CDA export. Past visits and past results do not come across. If your system cannot produce one of those, we do the conversion with you during onboarding rather than handing you a file format and wishing you luck.
Every patient’s record exports as a file, and that is a working endpoint rather than a request form — the same mechanism behind the access and portability rights described on our security page. What we do not have yet is a single button that produces one archive of an entire clinic; ask us and we will produce it for you. We would rather tell you that than imply a button exists.
No. Email only, today. Appointment reminders and result notifications go to the patient’s email address, and if they do not have one they do not get reminded. In a market where a phone number is often the only reliable contact a clinic holds, that is a real gap and we would rather name it here than in a contract.
No. There is no inpatient functionality — no beds, no wards, no admissions, no operating-room scheduling. Kalinga is built for outpatient clinics and diagnostic centres, which is where a logbook, a spreadsheet and a chat thread are still doing the work.
You should not have to re-type your patient list to switch. If your current system can export its records — most can, even where nobody has ever asked it to — we bring your patients across for you. If it can’t, we do the conversion with you during onboarding rather than handing you a file format and wishing you luck.
What comes across is demographics — names, birth dates, contact details, identifiers — from a FHIR, HL7v2 or C-CDA export. Not past visits, not past results. We would rather say that here than let you discover it in week two.
No testimonials on this page, no logos, no badges — we don’t have customers yet, and we won’t invent proof. What we have is Rosario’s Saturday, booking to claim, and a Free tier you can run a real front desk on.
Free is not a trial: no expiry, no card, no per-seat arithmetic. Pricing is per branch, per month.